Orders & Returns
We are happy to refund or exchange any product* returned within 28 days of purchase, as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required. We will not be liable for any shipping costs incurred for returned goods.
We must be notified of your intention to cancel in writing. These options also do not apply to any nutritional supplements, software, DVDs, videos or books where the security or outer seals have been broken. Mail Order Returns/Ex. Display Models are classed as ‘one off’ ‘special order’ items. Any free gifts received with your order must be returned if an order is cancelled.
*This does not affect your rights if the product is faulty or misdescribed.
The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, Bodymax reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited.
Our standard 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Bodymax and have had to be ordered specifically for a customer.
All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our customer service department at the address below and we will issue a Return Materials Authorisation (RMA). Goods must be returned to us within 7 days of receipt of RMA.
Goods that we don't normally stock, are not part of our core product line or are specially specified by customers are classed as 'made to consumer specification' and therefore are not covered by distance selling regulations.